Ninewickets Privacy Policy

Welcome to Ninewickets. This Privacy Policy ("Policy") explains how the Ninewickets platform collects, uses, stores, and protects your personal information. By using our services, you are considered to have agreed to this Privacy Policy.

We believe transparency is the foundation of trust. That is why Ninewickets always keeps you informed about what data is being collected and why. Protecting your privacy is one of our primary responsibilities, and we take it very seriously.

To register and provide services on the Ninewickets platform, we collect certain necessary information. This information is used solely to manage your account and deliver the best possible experience.

Information collected directly from you:

• Full name, date of birth, and gender
• Mobile number and email address
• Residential address and nationality
• National ID or passport number (for KYC verification)
• Payment method details (bKash, Nagad, Rocket number)
• Account login credentials (username and password stored in encrypted form)

Automatically collected information:

• IP address and device type
• Browser information and operating system
• Navigation path and time spent on site
• Gaming history and transaction records
• Cookies and Session Data

Ninewickets uses the information it collects strictly for defined purposes. Your data is never used for unrelated or unnecessary activities.

• Account Management: To create your profile, verify login, and ensure secure access.
• Payment Processing: To process deposits and withdrawals and maintain transaction records.
• KYC Verification: To verify identity for legal compliance and fraud prevention.
• Customer Support: To resolve your issues and provide support.
• Promotions: To send you bonus offers and promotional messages based on your preferences (subject to your consent).
• Security: To detect suspicious activity and keep accounts secure.
• Service Improvement: To analyze user experience and improve the platform.
• Legal Obligations: To comply with regulatory authority guidelines.

Ninewickets stores your data on high-security servers. Our data centers follow international security standards and undergo regular security audits.

Your account information is retained for as long as you remain a member. After account closure, certain data may be kept for a defined period as required by law, but not for personal use.

• All data is protected with AES-256 encryption.
• Regular security audits and penetration testing are conducted.
• Staff access to data is restricted on a need-to-know basis.
• Two-factor authentication (2FA) is available.
• Data backups are stored regularly in secure locations.

Ninewickets never sells your personal information or shares it for advertising purposes. In certain circumstances, limited data may be shared with trusted partners on a need-to basis.

All third-party partners are contractually obligated to comply with our privacy standards and may only use the information they receive for its intended purpose.

Ninewickets uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help enhance your experience.

Types of cookies we use:

• Essential Cookies: To maintain login sessions and ensure security. These cannot be disabled.
• Performance Cookies: To analyze which sections of the site are used most.
• Functional Cookies: To remember your preferred language and settings.
• Marketing Cookies: To show you relevant offers based on your preferences (subject to your consent).

You can disable non-essential cookies from your browser settings. Please note that doing so may affect the functionality of some services.

Financial transaction security is a top priority at Ninewickets. Transactions are processed through popular mobile banking methods in Bangladesh, including bKash, Nagad, and Rocket.

• Full payment details are never stored on Ninewickets servers.
• All payments are processed through PCI DSS compliant gateways.
• Real-time fraud detection is active during transactions.
• Additional verification may be required for large withdrawal amounts.
• If any unusual transaction is detected, the account holder is immediately alerted.

Ninewickets believes you should have full control over your personal information. To that end, we guarantee the following rights:

• Right to Access: You can log in to your profile at any time to view your information.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data where no legal obligation requires us to retain it.
• Right to Restrict Processing: You may request that we restrict the use of your data for specific purposes.
• Data Portability: You may request a copy of your data at any time.
• Opt Out of Marketing: You can opt out of promotional emails and notifications.

To exercise any of these rights, please contact our support team. We will act on your request within 30 days of receipt.

Ninewickets is an adults-only platform and does not provide services to anyone under 18. We do not knowingly collect personal information from minors.

• Age verification is mandatory at the time of registration.
• Age is verified as part of the KYC process.
• If a user is found to be under 18, their account is immediately closed and any collected data is deleted.
• If parents have any concerns, they can contact our support team.

In some cases, your data may be stored or processed on servers located outside Bangladesh. For any such transfer, we ensure that adequate data protection measures are in place in the destination country.

• Standard Contractual Clauses (SCC) are used for international data transfers.
• Any recipient of your data is required to maintain equivalent security standards.
• All data remains encrypted in transit.

Ninewickets may update this privacy policy from time to time. For any significant changes, we will notify you in advance via email or an in-platform notification.

• All policy changes will be published on this page.
• At least 7 days' notice will be given for any significant changes.
• Continued use of our services after any changes constitutes your acceptance of the updated policy.
• Previous versions of the policy are available upon request.

If you have any questions, complaints, or requests regarding our Privacy Policy, please don't hesitate to reach out. Our dedicated privacy team is ready to address all your concerns.