1. Home
  2. Responsible Gaming
Responsible Gaming

At Ninewickets Responsible Gaming Our Commitment

Gaming is for enjoyment — not stress. Ninewickets believes every player deserves a safe and healthy experience. Our responsible gaming tools and guidelines are here to keep you in control at all times.

18+ Adults Only
24/7 Support Services
5 Protection Tools
100% Self-Control
Get Quick Support
1
Self-Assessment

Complete our self-assessment questionnaire.

2
Set Your Limits

Set deposit and time limits.

3
Take a Break When Needed

Use the self-exclusion or cooling-off option.

4
Get Support

Our team is always here for you.

Our Responsible Gaming Benefits

Ninewickets offers a range of effective responsible gaming tools — all fully within your control.

Deposit Limit

Set a maximum deposit limit for daily, weekly, or monthly spending. Limits take effect immediately once set, and any increase requires a 24-hour waiting period.

Set a Time Limit

Set a daily gaming time limit. Once your time is up, the platform will automatically alert you and give you the option to end your session. It's a simple way to build healthier habits.

Cooling-Off Period

If you need a short break, set a cooling-off period of 1 day to 6 weeks. During this time you won't be able to play, but your account balance will remain safe.

Self-Exclusion

For a longer break, self-exclude for anywhere between 6 months and 5 years. During this period your account will be completely inactive and no promotional messages will be sent to you.

Reality Check

You will receive periodic pop-up notifications reminding you how long you have been playing. This feature helps you stay aware and avoid excessive gaming sessions.

24/7 Support

If you are struggling at any point, reach out to our support team. Our trained staff will guide you in making the right decisions and connecting you with the help you need.

What is responsible gaming and why does it matter?

Responsible gaming means keeping gaming a healthy part of your entertainment — where you remain in control at all times. At Ninewickets, we believe the joy of playing is only real when it doesn't cause stress or financial harm. Responsible gaming means thinking not just about yourself, but about your family and the people around you.

Online gaming can be a great source of entertainment, but excessive or uncontrolled play can have a negative impact on mental health, relationships, and finances. That's why Ninewickets actively supports every user in building mindful, healthy gaming habits. All responsible gaming tools on our platform are completely free and easy to access.

Gaming should never be seen as a solution to financial problems. Only spend what you can afford to lose without it affecting your daily life. That is the core principle of responsible gaming — and it's one Ninewickets always puts front and center.

Keep in Mind: Gaming is a form of entertainment for everyone. Winning is never guaranteed — so always play within your means and accept losses as part of the experience.
Recognizing the Signs of Problem Gaming

People don't always notice when their gaming habits are becoming a problem. If you or someone close to you shows any of the signs below, it's time to take action. The first step toward responsible gaming at Ninewickets is being honest with yourself about where you stand.

  • Chasing losses — betting more in an attempt to recover money already lost
  • Setting a gaming budget but repeatedly going over it
  • Hiding Gaming Habits from Family or Friends
  • Feeling restless or irritable when unable to play
  • Borrowing money or cutting back on essential expenses to fund gaming
  • Neglecting work, studies, or family responsibilities to play
  • Repeatedly trying to stop gaming but failing to do so
  • Disruption to sleep, eating, or daily routine
Warning: If you notice two or more of the signs above, please contact our support team immediately or use the self-exclusion tool. Seeking help is not a weakness — it takes courage.
Build Healthy Gaming Habits

Responsible gaming doesn't mean stopping — it means playing smart. At Ninewickets, we encourage every player to follow a few simple but effective habits that will keep your gaming experience enjoyable at all times.

  • Set a Budget: Set a fixed budget for gaming each week or month and stick to it.
  • Set a Time Limit: Decide in advance how long you will play each day. Use an alarm or reminder to keep yourself on track.
  • Take a Break: Take a break of at least 10–15 minutes every hour. Get up, stretch, and have some water.
  • Know Your Mood: Avoid gaming when you are feeling down, tired, or under stress.
  • Keep wins in perspective: After a big win, keep a clear head — resist the urge to place even larger bets in the excitement.
  • Let Your Family Know: Be open with the people close to you about your gaming habits.
  • Keep other hobbies: Make room for other hobbies and activities in your life beyond gaming.
Self-Assessment Questionnaire

Answer the following questions honestly. If most of your answers are "Yes," we encourage you to use our responsible gaming tools or reach out to us.

1
Are you spending more time or money on gaming than you planned?
2
Do you feel uncomfortable or irritated when asked to stop gaming?
3
Are you placing bigger bets to try to win back money you have lost?
4
Are you hiding your gaming from family or friends?
5
Is gaming affecting your work, studies, or relationships?
6
Have you borrowed money or asked others for help to cover gaming expenses?
7
Are you using gaming to cope with stress or depression?
If you answered "Yes" to three or more questions, please contact our support team. We'll help you take the right steps — in complete confidence.
Ninewickets Responsible Gaming Tools

All the tools below are available completely free of charge and can be accessed from your account at any time.

Tools Effectiveness Duration Availability
Deposit Limit Daily / Weekly / Monthly Deposit Controls Anytime Active
Time Limit Daily Playtime Limit Anytime Active
Reality Check Session Time Reminders at Regular Intervals 30/60/90 Minutes Active
Cooling-Off Temporary Gaming Break 1 Day – 6 Weeks Active
Self-Exclusion Long-Term Account Deactivation 6 Months – 5 Years Active
Quick Navigation
Age Verification

Ninewickets is strictly for 18 Years or Older For adults only. Protecting minors from gaming is one of our top priorities. If there are underage individuals in your household, please use parental control software.

Get Support

If you have any concerns or issues related to gaming, reach out to our team. We're here for you.

Response Time
24/7 — Response Within 24 Hours
Our Promise
Service for Adults Only
Free Responsible Gaming Tools
Confidential and impartial support
Transparent & Fair Gaming Environment
Self-exclusion takes effect immediately
Proactive Steps to Prevent Problem Gaming
About Responsible Gaming FAQs

Find answers here to the questions you may have about responsible gaming.

Log in to your Ninewickets account, then go to "Account Settings" and select the "Responsible Gaming" section. There you'll find options for deposit limits, time limits, cooling-off, and self-exclusion. To activate any tool, simply choose your preferred limit — it takes effect right away.

No, self-excluding does not affect your account balance in any way. Once your self-exclusion period ends, you can withdraw your funds at any time. Self-exclusion only stops you from playing — your money remains completely safe.

For your protection, deposit limit reductions take effect immediately. However, increasing a limit requires a waiting period of 24 to 72 hours. This delay is intentional — to prevent impulsive decisions made in the heat of the moment.

Start by having a calm, open conversation and sharing your concerns. Encourage them to use the Ninewickets self-exclusion tool. If needed, contact our support team — we assist family members as well. Avoid rushing or pressuring them; empathy matters most.

Cooling-off is a short-term break — typically 1 day to 6 weeks. Gaming is paused during this period, and your account is reactivated automatically once it ends. Self-exclusion is a longer-term decision — from 6 months up to 5 years — and reactivating your account after the period ends requires assistance from our support team.

Yes, Ninewickets verifies age at registration and confirms identity through the KYC process. No one under 18 is permitted to open an account. Accounts are suspended immediately in any suspected case of underage access. Parents or guardians who have concerns are welcome to contact our support team.
View more FAQs
Safe Gaming

Play responsibly,
Enjoy the fun

At Ninewickets, your safety and well-being come first. Start using our responsible gaming tools today and keep gaming a fun experience — always.

Register Now Log In
SSL Secured 18+ Verified 24/7 Support Responsible Gaming
বাংলা