Ninewickets FAQ — answers to all your questions

No. Under Ninewickets policy, each person may only hold one account. Attempting to open multiple accounts using the same name, mobile number, or device may result in all associated accounts being suspended and any funds forfeited. Enjoy all the benefits with a single account.

On the login page, click the "Forgot Password?" option. Enter your registered mobile number or email address and you'll receive an OTP or a reset link. Use it to set a new password. Your password must be at least 8 characters long — a mix of letters, numbers, and special characters will make your account more secure.

Some account details can be changed before KYC verification is complete. However, once your identity has been verified, your registered name cannot be changed, as it is tied to your real identity. To update your phone number, please contact our support team and have the necessary verification documents ready.

Withdrawal requests are typically processed within 15 minutes to a maximum of 24 hours. Mobile banking options (bKash, Nagad, Rocket) are the fastest — usually within 30 minutes. USDT withdrawals may take slightly longer depending on network confirmations. Withdrawals may be delayed if KYC verification is incomplete.

Wait 15–30 minutes first. If the payment still hasn't arrived, collect your Transaction ID (TrxID) or payment reference number and contact our support team. A support agent will verify your payment and resolve the issue promptly. To reach support, email: [email protected].

Ninewickets does not charge any withdrawal fees. However, mobile banking providers (bKash, Nagad, Rocket) may apply their own small charges. For USDT withdrawals, blockchain network fees may also apply.

Live Betting lets you place bets on a match in real time as it unfolds. Odds shift continuously after kick-off — with every wicket, goal, or point scored. On Ninewickets, Live Betting odds update every few seconds. Placing your bet at the right moment can mean a much bigger win.

Limits vary by category. Generally, Sports Betting has a minimum bet of BDT 50 and a maximum of BDT 1,00,000 per single bet. Casino games start from as low as BDT 20. VIP members enjoy special higher limits. Check the betting page for limits on specific matches or events.

If a match is cancelled due to weather or any other reason, your full stake is generally refunded. For partial matches (such as a rain-reduced over count), different rules apply to determine the result. Decisions in such cases are made in accordance with our terms and conditions. For more details, please see our Terms & Conditions View page.

Bonus funds generally cannot be withdrawn directly. A bonus converts to real balance only after the required wagering conditions are met, at which point it becomes withdrawable. Each bonus has its own terms — full details are listed on the Promotions page. If you're unsure about any bonus terms, ask our support team.

VIP points are earned automatically with every bet placed and game played. Once you accumulate enough points, your VIP level upgrades and you unlock greater rewards. Points can be redeemed for bonus cash, free bets, or special prizes. For more details, VIP Page here.

Go to Account Settings, navigate to the "Security" section, and enable two-step verification. You can choose between OTP on your mobile number or the Google Authenticator app. With 2FA enabled, you will need to enter an extra code alongside your password at login, making your account significantly more secure.

Change your password immediately and notify the support team. If you notice any unfamiliar logins or transactions on your account, don't delay — email [email protected] with full details. If necessary, we will temporarily lock your account and launch an investigation.

Start by closing the app and reopening it. If that doesn't work, follow the steps below:

• Check your phone's internet connection
• Clear app cache and data
• Install the Latest Version
• Restart your phone

If the issue persists, contact our support team and provide your phone model and Android version.

Yes, you can log in to both the website and the mobile app using the same username and password. Your balance, betting history, and bonuses are all synchronized — any change made on one platform reflects instantly on the other.